Medicinal-Cannabis Ordering Compliance Guide

Medicinal‑Cannabis Ordering Compliance Guide

Australian law is explicit: medicinal‑cannabis products move only when tied to a valid Therapeutic Goods Administration (TGA) authority. Ignoring this exposes you—and us—to criminal penalties under the Narcotic Drugs Act 1967, the Therapeutic Goods Act 1989, and companion State medicines legislation. Non‑compliant orders are frozen or cancelled without discussion.

The licences behind the rules

• Federal cultivation/manufacture licence (MC038) – authorises production of finished medicinal‑cannabis products.
• Victorian wholesale licences – permit the dispatch of Schedule 3, 4 & 8 cannabis medicines; every movement must be recorded.
• Commonwealth import & export licences – each shipment requires its permit and remains under Canngea control until released against a lawful order.
• Queensland wholesale licence – covers Schedule 3, 4 & 8 cannabinoid products and mandates secure storage plus audited record‑keeping.

Accordingly, we will not release stock unless the order references one of the following:

• A Special Access Scheme B (SAS‑B) approval number
• An Authorised Prescriber (AP) reference
• A valid CTN/CTA identifier for clinical trials

Exactly how to submit a compliant order

	Step	Action	Portal field
	1 — Open Cart	Click the cart icon when products are selected and confirm every SKU & quantity.	—
	2 — Link Authority to each line	Click Add comments for each SKU and paste the item's SAS‑B approval ID or AP reference. No reference = no supply.	Comment (per line)
	3 — Checkout	In the checkout screen: • Enter the primary SAS‑B/AP ref or PO number under Purchase‑order number. • Add extra approvals in the Order notes. • Upload all approval letters in the Attachments area.	Checkout screen

Your ongoing obligations

1. Maintain control records for three years.
2. Store Schedule 8 & 4 products in compliant safes or vaults—once stock leaves our custody, it cannot re‑enter.
3. Use approved secure couriers only. Parcel lockers and standard postal services are prohibited.
4. Notify us immediately of any change in your authority status; we must report discrepancies to regulators.

Need help before you click “Submit”?

Email orders@canngea.com.au or call 1300 CANNGEA (Mon–Fri, 09:00 – 17:00 AEST).

Do it right the first time. We will not compromise on legal compliance—neither should you.